FAQ - Transmosis Small Business AI Cybersecurity Software

Transmosis Small Business AI Cybersecurity Software

Take the complicated out of cybersecurity

New around here? Here’s some non-geeky answers to your burning questions.

transmosisONE Platform

Security Operations Center

Cyber Liability Coverage

User Account & Subscription

transmosisONE Platform

For more details on our features set, see our Pricing Page.

An endpoint is your desktop computer, laptop, or server (physical or virtual) that you use to perform any digital business activity. Endpoints (devices) are your most vulnerable open door for cyber criminals to infiltrate your systems.

Many small businesses falsely think their data is protected by common antivirus or anti-malware software and firewalls. Frankly, while these tools are better than having absolutely nothing, they still suck. Hackers love ‘em and they don’t actually stop modern threats from invading your systems. transmosisONE utilizes the latest next-generation A.I. AND human-driven protection via your own Security Operations Center to lockdown your systems at all possible levels– endpoint (device), network and user. This way, you protect your business using a multi-layered approach in one holistic, autonomous platform instead of single pieces of software that don’t speak to each other. Still got questions about our technology? See our geeked-out Technology Overview or schedule a demo.

Nope! transmosisONE seamlessly integrates with any existing security software you might have, including antivirus, anti-malware, VPN, online privacy and identity theft protection software. As such, transmosisONE is a unified platform that bolsters and significantly improves your security on the whole across your entire organization, versus using these single “controls” or tools that tackle only certain parts of your business’s digital infrastructure. 


Unlike typical security software like Norton or McAfee, transmosisONE is highly customizable to your business, and uses the most advanced security technology available that works on top of any security tools you already have in place. See a comparison of transmosisONE to Norton and McAfee here.

transmosisONE is your small business’s invisible workhorse, protecting your devices in the background around the clock. It really is a set and forget platform, but we get it– sometimes you just want to know what’s going on. 


You can login to your transmosisONE account anytime and view your Live Security Dashboard, as well as download your monthly summary reports that are generated by your dedicated Security Operations team. This gives you an eagle’s eye view of your system without confusion, headaches and the pain of figuring your cybersecurity out. Plus, get peace of mind knowing your business is being monitored by both machines and humans, 24/7. And, feel free to contact your team whenever you have questions– that’s what they’re there for.

To view your Live Security Dashboard, you must use separate login details sent to you during on-boarding. We’ve designed this on purpose, because having separate login details is actually much more secure than a single sign-on. We are a cybersecurity service, after all! 

 

We recommend that you record your Live Security Dashboard login details in a safe place and limit sharing them for maximum security.

Security Operations Center

When you subscribe to transmosisONE, you automatically have your own 24/7 security operations team of U.S. based security analysts watching your business’s every digital move. Your transmosisONE Security Operations team isn’t just sitting by a phone waiting for you to call if an emergency happens– they are proactively hunting for any threats or suspicious activity on your devices, network, and user activity. Then, they work with our sophisticated technology to analyze patterns and remediate vulnerabilities, setting safeguards in place to stop breaches before they even start. 

 

This additional layer of security is worth its weight in gold when used with the transmosisONE technology platform, protecting your business while you sleep. Best of all, you have unlimited, on-demand access to your team, wherever you are– we don’t charge you sucky overage fees or put restrictions on your communication. 

 

Learn more about what a transmosisONE Security Operations Center can do for you here

transmosisONE goes where you go, making it the perfect solution for remote work and the new Work from Home normal. If you have transmosisONE installed on your laptop and decide to take that laptop to the local coffee shop to work, you can rest assured that you are still being protected while working in that coffee shop. If you have an employee working from home on a different continent, transmosisONE works on that employee’s devices, if installed. This completely eliminates any worries about you or your employees working in less than secure environments.

To directly contact your Security Operations Team, login to your transmosisONE account and submit the Technical Support form. Mark your message according to priority: High, Medium or Low. If you need to get in touch with your team on an urgent basis, select High priority, and your message will be escalated. You can contact your SOC team anytime from anywhere you are for unlimited technical support. 


For questions regarding your transmosisONE account and subscription (not technical in nature), please email our Customer Support team instead at: onecustomersupport@transmosis.com.

Cyber Liability Coverage

Nope! Our industry-leading cyber liability coverage is not insurance. Instead, think of this coverage as a reimbursement backing for any costs you would incur in the event of a cyber attack or breach. This means you don’t need to enroll or wait on a claim adjusted to get reimbursed, and you don’t have to deal with brokers, complicated applications, underwriting or insurance-jargon to get covered. Simply install transmosisONE and your coverage is activated with rapid payments in the event of a breach*. Check out more about how transmosisONE cyber liability coverage protects you from significant recovery costs and lawsuits here

With transmosisONE, you can access up to $500,000 in cyber liability coverage – all included in your subscription. Your worry-free recovery reimbursements include:

 

> $100,000 of ransomware and business email compromise protection

> $100,000 of compliance failure protection

> $50,000 of business income loss protection

> $250,000 of cyber legal liability protection (customer must first exhaust any other applicable service guarantee).

transmosisONE is partnered with the world’s largest publicly traded Property & Casualty insurance company to cover small businesses through the use of next generation blockchain and smart contract technology for rapid remediation and claims resolution. Simply install transmosisONE on your endpoints and your coverage is activated.

 

In the event of a breach, you must submit a valid claim within 15 days of the incident by notifying Transmosis that a failure in your protection has occurred. This includes, but is not limited to, a ransom attack, business email compromise, data breaches, physical tampering, customer downtime or other related costs. 

 

To receive reimbursement, you must provide evidence of the system vulnerability or failed audit component, and proof that an affected endpoint had the vendor’s software installed and fully updated.


Review our Terms of Service here for more details about coverage.

To receive coverage in the event of a breach, you must provide documentation and evidence of the system vulnerability or failed audit component, and proof that the affected endpoint had transmosisONE software installed and fully updated. See our Terms of Service for more details.

Nope! All you need to do is continue to focus on what you do best– accelerating your business to success. Let our team take care of everything for you, from alert monitoring to expert incident response guidance.

To view your Security Dashboard in real time, login to your transmosisONE account. Click on the Security Dashboard tab. You will be taken to a login page. Use the separate login details you received during on-boarding to login and view your Security Dashboard.

Monthly security reports are uploaded to your transmosisONE account by your Security Operations team. To view your reports, login to your account and click on the Reports tab. From there, you can find and download your reports as you wish. 

 

If you’d like to view more frequent/current reports, you can do so by logging in to your Security Dashboard from your transmosisONE account and navigate to Reports. In Reports, select the type of report along with the date range you would like to view.

Contact our Customer Support team with your request to add endpoints to your subscription plan at: onecustomersupport@transmosis.com and they’ll update your plan accordingly.

While we can’t guarantee you’ll never have a headache again, we CAN say with 1000% confidence that there are absolutely NO hidden fees, contracts or any other sucky “gotcha” fine print with transmosisONE. And, if you happen to not enjoy the piece of mind transmosisONE gives you, cancel your subscription anytime. No hard feelings.

We make total peace of mind easy